A Guide for Visitors

Revised Visitor Policy

Patients at UH are entitled to have visitors of their choice, as well as the support of professional care assistants like doulas. We are committed to ensuring that every patient receives the support and care they need without discrimination.

Our goal is to make your experience as pleasant as possible while your loved one is being cared for. We embrace patient and family-centered care and recognize the substantial strengths and resources that families and professional support persons such as doulas provide during this time.

Visitation and Support Person Policy:

· Limitation on Number of Persons: Limit to two (2) individuals at a time in the patient’s room. Other designated waiting locations including the lobby and cafeteria can be used for additional family members to wait.

· Doula as a Support Person: A doula, being a professional support person, is not counted as a visitor. They are recognized for their role in providing continuous physical, emotional, and informational support to the patient.

· Prohibited Items: No blankets or pillows can be brought from home. These pose an infection prevention & control risk for our patients and staff.

· Food and Drink Restrictions: Only small snacks and drinks can be consumed in the waiting room. Meals should be taken to the cafeteria. Food from home cannot be stored in the waiting room.

· Hygiene and Health Safety: Wash your hands before and after visiting your loved one. Refrain from visiting if you feel sick or have symptoms of a cold or flu.

· Visitation Hours: The visitation hours for various units are as follows:

· Surgical ICU: 8:00am – 3:00pm, 4:30pm – 6:00pm, 8:00pm – 10:00pm

· General Visiting Hours: 8am – 8pm

· Exceptions:

· I-Yellow 1 & I-Yellow 2 (MICU, CCU) 8am – 6pm and 8pm – 10:00pm

· E-Green SICU 8 am – 6 pm, 8 pm – 10 pm

· G-Green and E-Yellow 8am — 2pm, 4pm — 6pm, 8pm — 10pm

· G-Yellow M, W, F: 5pm — 6pm T & Th: 12pm — 1pm weekends & holidays: 12pm — 1pm and 5pm — 6pm

· Quiet Time and Procedure Interruptions: Visitation is not permitted during staff turnover, clinical rounds, and Quiet Time. You may be asked to leave the area if a clinical procedure is being performed.

· Waiting Room Capacity: Waiting rooms have a maximum seating capacity. Hallway crowding is not permitted. Visitors may be asked to wait in the lobby.

· Self-Care for Visitors: While we understand your desire to be present as much as possible, we encourage taking breaks and caring for your own health.

Our staff are highly skilled and dedicated to improving the health of your loved one. Our Family Support and Patient Relations teams are available to assist in any way possible. Patient Relations can be reached at 973-972-6410.

Thank you for your cooperation and understanding as we care for your loved one.