University Hospital

A Guide for Visitors


Change in Visitor Policy – Updated 6/30/2020

The protection of our patients, staff and the community we serve is our highest priority. Consistent with updated guidance from the Department of Health, we are now able to welcome visitors back to University Hospital within the guidelines and precautions below.

Patients may now have one visitor at a time.  Exceptions exist in the following limited circumstances (subject to change):
      • If the patient is a minor, in which case both parents or guardians shall be granted visitation.
      • Labor & Delivery patients, in addition to having one support person, may have the support of a doula during childbirth.  

Visitors to University Hospital must abide by the following rules:

      • Must be at least 18 years of age
      • Will be screened for flu-like symptoms, such as fever, cough, or shortness of breath. If a person presents with any of these symptoms, they will not be granted access at the sole discretion of University Hospital
      • Visitors will be presented with a mask and any other appropriate PPE, as determined by University Hospital staff. Any visitor who refuses to wear a mask and other PPE, as determined, will be asked to leave the facility.
      • All visitors must perform hand hygiene before visiting any patient.
      • Once granted visitation to University Hospital, visitors shall remain in the patient's room (or Emergency Department bay) as much as possible throughout the visit, except when directed by staff to leave. Visitors may use the cafeteria and other amenities available to patients or visitors.
      • Visitors may not be present during procedures or in the recovery room, except for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability.
      • Same day surgery or procedure patients, except for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability, may have one support person. The support person may remain with the patient through the initial intake process and may rejoin the patient for the discharge process.
      • Outpatients to University Hospital may be accompanied by one adult. Visitors may wait for the patient in a designated waiting area (subject to available space), while the patient is having their procedure.
      • All visitors must comply with all reasonable requirements imposed by University Hospital to minimize the potential spread of infection.
      • University Hospital retains sole discretion to amend these policies at any time, as well as grant exceptions on a limited case-by-case basis.



We are committed to making your experience as pleasant as possible while your loved one is being cared for. We embrace patient and family-centered care and the substantial strengths and resources that families provide during this time.

Visitation plays an important role in that process. This waiting room is intended to provide a comfortable place for you and other families who have loved ones being cared for. To accommodate the needs of everyone, we ask the following:


  • No blankets or pillows can be brought from home. These pose an infection-prevention & control risk for our patients and staff.
  • Only small snacks and drinks  can be consumed in this room. Examples of a small snack would be a cookie, donut, bagel.  Meals should be taken to the cafeteria, food from home can not be stored in the waiting room.
  • Wash your hands before and after you visit with your loved one. Refrain from visiting the hospital if you feel sick or have symptoms of a cold or flu.  These are important to decrease the risk of infection.

General Visiting Hours:
8 am – 8 pm
I-Yellow 1 & I-Yellow 2
8 am–6 pm and 8 pm–8:30 pm
8 am–3 pm, 4:30 pm–6 pm, 8 pm–10 pm
8 am–3:30 pm and 5 pm–8 pm
G-Green and E-Yellow
8am—2 pm, 4 pm—6pm, 8 pm—10pm
M, W, F: 5pm to 6pm
T & Th: 12pm to 1 pm
weekends & holidays: 12-1 and 5-6

Visitation is not permitted at other times to accommodate staff turn-over, clinical rounds, and to observe Quiet Time. In addition, you may be asked to leave the SICU if a surgical procedure is being performed.

This waiting room has a maximum seating capacity of 14 people.  Hallway crowding is dangerous and can not be allowed. If there are more than 14 people in the room, we will ask that one visitor remain to represent each patient and all others wait in another location.

Our concern extends to you as well as your loved one.  We understand your desire to be here “all of the time” and appreciate how worried you are.  We PROMISE to keep you as informed as possible. It is important that you take care of yourself as your loved one will need your assistance in the days ahead. Try to take a break and get away from the hospital as often as possible. 

Please do not plan to sleep here overnight. 

Our staff are highly skilled and draw upon years of experience  as they work to improve the health of  your loved one. Our Family Support and Patient Relations Teams are available to assist in any way possible. The Patient Relations staff can be reached at 973-972-6410

Thank you for helping us as we care for your loved one.