Do you have concerns about the safety and quality of care at The
We encourage you to voice your concerns to the Patient Advocate Office and Hospital Administration. You may also register your concerns with the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) by mail, fax or email. You can provide your name and contact information or submit your concerns anonymously. The University Hospital will not take retaliatory action against patients or employees for reporting quality of care concerns to the Joint Commission.
Joint Commission conducts random surveys to assess healthcare organizations' quality,
safety-of-care issues, and the safety of the environment
in which care is provided. Anyone believing that he
or she has pertinent and valid information about such
matters may request a public information interview with
a Joint Commission field representatives in the event of a random survey. Information presented at the
interview will be carefully evaluated for relevance
to the accreditation process.
The Joint Commission can be reached at:
Division of Accreditation
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you have questions about how to file your complaint, you may contact
The Joint Commission at this toll free U.S. telephone number -
(800) 994-6610 - from 8:30 a.m. to 5 p.m., Central Time, weekdays.